Australian delivery addresses
Delivery of products Australia wide is by Australian Express Post (eParcel) with signature required. Upon checkout, shipping cost is calculated directly from the Australian Post portal based on size, weight, and delivery location. Orders are dispatched within 24 hours if in stock (business days only) and shipping times are estimated at between 3-7 business days depending on your location within Australia.
PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.
All parcels will be delivered between 8.30am – 5.30pm to the provided address and will require a signature on receipt. Parcels cannot be left unattended. It is recommended you provide a work address for delivery if no one is home during business hours. If you have missed the delivery first time around, you will be contacted and will have to collect it up from the advised location.
Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime, orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Australian Post uncontrollable timeframes by Australian Post.
TRACKING YOUR PARCEL
Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post. Please check your junk mail as some customers find this email is redirected to this folder.
Australian Orders can be tracked via http://auspost.com.au/track/track.html
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately, these Australia Post timeframes are uncontrollable, and we will do our best to rectify the issue ASAP.
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at firstname.lastname@example.org and we will attempt to correct the mistake.
PLEASE NOTE: If you are unable to collect from 7a Goongarrie Street Bayswater Western Australia, DO NOT pick this option, as your parcel will be placed in our store.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. We will cover the cost of freight of returned items where the mistake has been ours. If you require the goods to be returned for refund due to one of the reasons allowed above, you need to contact us to arrange collection.